Home Credit card Credit card readers broke down in a quarter of California DMV offices

Credit card readers broke down in a quarter of California DMV offices

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Nearly a quarter of California Department of Motor Vehicle offices experienced outages that knocked out credit card machines on Friday, adding a new source of frustration for motorists visiting the agency, known for its long waiting time and computer problems.

Credit and debit card machines have not worked at 41 of the DMV’s 170 field offices statewide due to unresolved “machine outages,” said agency spokeswoman Anita Gore, in an email. Customers wishing to pay by credit card were asked to return with cash.

DMV staff members worked to “identify the cause and correct the problem” on Friday, Gore said. As of Friday, the issue was still not resolved.

The credit card problem has added to the agency’s woes as it struggles to regain public trust after years of managerial and technological shortcomings.

In response to widespread criticism of the DMV’s operating procedures, Governor Gavin Newsom in 2019 created a task force to “reinvent” the ailing agency, promising to improve its antiquated computer system and reduce wait times. , which in recent years have averaged more than two hours. The state
hired the consulting firm
McKinsey & Company to recommend improvements, with funding coming from a $240 million increase in the DMV budget that year.

The governor’s office did not immediately respond to a request for comment on the credit card machine failure.

At the San Mateo DMV office on Friday, frustrated motorists abandoned their places in line or rushed to get cash when the computer problem was announced.

It was unclear whether other Bay Area DMV offices were affected by the issue.

The agency declined to provide a list of affected offices.

Nora Mishanec is a staff writer for the San Francisco Chronicle. Email: [email protected] Twitter: @NMishanec