Q. I received a credit card bill for a card that I did not recognize. At first I thought maybe it was an old card that had changed its name, but I don’t think it was ever mine. What should I do?
A. You will have to do some research.
There could be some fraud here, so you want to make sure you’re protected.
Search online for the credit card‘s customer service number to see if it matches the information on the invoice, Jerry Lynch, a certified financial planner with JFL Total Wealth Management in Boonton.
âIt can be a fake invoice that can look real with logos and customer service numbers,â he said. âIf the numbers match, call the number, but if they don’t, call the number you find on Google and ask about the account and balance. Does their answer on where it came from make sense? “
If you’ve determined that you didn’t make the debit, or if the account was set up without your knowledge, report it to the credit card company and credit bureaus, he said.
Then run your credit report, Lynch said.
âIt can be an indication that someone has stolen your credit information and created a new account,â he said. âYou may want to freeze the credit on your accounts to restrict the ability of people to create new accounts in your name. “
“I am amazed at the number of people who pay bills without knowing what they are used for,” he noted.
Email your questions to [email protected].
Karin Price Mueller writes on Bamboo column for NJ Advance Media and is the founder of NJMoneyHelp.com. Follow NJMoneyHelp on Twitter @NJMoneyHelp. Find NJMoneyHelp on Facebook. Sign up for NJMoneyHelp.com‘s weekly electronic newsletter.